All of your orders will be shipped out the same or next day the order is received. They will ship out First Class and First Class International. You will receive an email to alert you when your product ships as long as you have provided us with your email address.
All orders must be shipped to a street address; we cannot ship to a PO Box. Any wrong addresses given to us will result in additional shipping charges as levied by the delivery company.
Items that are not in stock will be added to our next incoming order and will usually ship within 10-15 business days. You will be notified by e-mail of any shipping delay over 15 business days. Please note that our website does not automatically indicate whether an item is in stock or not.
*Any items shipped and either refused by the recipient or returned to us non deliverable are subject to a 25% restocking fee; shipping, handling and insurance costs are nonrefundable.
*All surcharges that we incur from our shipping carrier for wrong or incomplete addresses will be billed to the purchaser. Please make sure to include Company Names and Apartment Numbers to insure prompt delivery.
SHIPPING AND HANDLING CHARGES
Standard Delivery Methods (Domestic & International)
All charges include shipping, handling and insurance.
Standard Delivery (Domestic) – $6.95
Standard Delivery (International) – $10.95
Orders shipped outside the United States may be subject to customs fees, GST taxes, import duties or other applicable import charges imposed by the destination country. It is solely the responsibility of the customer / recipient to pay these additional charges. These charges vary by country, as they are levied once the package reaches the destination country. Subsequently, we recommend you check with your local customs office for the exact charges, if any.
Since Avellan Enterprises Inc. has no control over these charges we are not responsible as such. There are no returns or refunds of any shipments refused by the recipient as a result of these charges. Once merchandise has arrived to the customs office in the destination country the merchandise is the sole responsibility of the customer / recipient.
Important Information Regarding Receipt Of Damaged Merchandise
We take great care in packaging your items. Please review the contents of your box to be sure there is nothing missing or damaged. Any missing or damaged items must be reported to us within 24 hours of receipt. The following procedures must be followed for any damaged items.
1. Keep all of the packaging materials and boxes.
2. Email us: info@FFAcoach.com with the subject, “Return of Damaged Merchandise.”
Please note if the above instructions are not followed your claim will not be covered under the shipping company’s insurance policy.